Telephone

Telephone


Save the settings in WinServ how you configured the client’s PBX. Easily bring it with you to the service location.

WinServ gives you complete control over your system

WinServ has been developed in close cooperation with major companies in the computer industry and we have tailor-made adjustments for all possible parts of the business.

Telephone registry

Every system is added to the system registry. You specify the installation address, references and other information about the installation. You specify if the customer has a service agreement and/or agreed charges. History is stored per object of all events such as service orders, contract billing etc.

Activity management

Quickly and easily register a service order related to the current object. Manager delegating service order to the appropriate technician who executes the order and supply information about the case and any used parts etc. The service order is automatically transferred to your ERP-system for billing.

Time bank

In the computer industry, it is common with a so-called timebank that is supported by WinServ. The customer buys a bank of for example 40 hours. Hours get substracted from the time bank when the technician is on-site. When the client’s hours are below the limit, the customer gets billed automatically with a new timbank.

Recurrent activities

You can manage recurring activities when you know that you must visit the customer more than once a month.

Contract Management

With WinServ you can administer contracts with both fixed and variable parts, rent or other recurring charges. In addition, you will find functions for global increase in the price agreement.

Reports

In WinServ you will also find a powerful reporting tool where you can create profit analysis by customer, facility etc. You will also find several statistics and history reports.


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