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WinServ

A complete service management system for service industries. Developed in cooperation with leading companies.

All information collected in WinServ provides your staff with an invaluable opportunity to give your customers quick and accurate replies. You will be able to take the right decisions at the right time. WinServ also gives you a competitive advantage. We can help you see opportunities and improve processes in your company with the help of WinServ. It is important to understand the processes and information flows within companies in service industries.
With WinServ you can obtain a professional IT support for the flow of information and control of the service process.

WinServ Office is the Windows-based client in the office administered by staff.

Workflow

1. The client registers a service call straight into WinServ using WinServ Customer Online or by contacting the helpdesk.
2. Helpdesk receives the call and registers the information in WinServ.
3. WinServ automatically delegates the call to the appropriate technician based on education.
4. The planner can also manually assign and delegate technicians.
5. The technician sees the work directly via their laptop or PDA/phone. When the job is done and technician finishes the call, WinServ then creates and make invoice that gets sent to your finance system.

Benefits of WinServ

  • WinServ makes your company measurable
  • The business becomes financially measurable
  • You keep track of where costs come from and why
  • Keep track of resources that have different (up / down) densities
  • Quality/quantity is measured
  • WinServ helps you to streamline operations
  • Simplified billing procedures for contracts
  • Liquidity is enhanced by faster invoice flows
  • Work is done once and later reused
  • Time and salary details are automatically created
  • WinServ help you ensure the quality of your routines
  • No cases or assignments are lost
  • You get a complete history and an updated information about the client
  • WinServ has effects that increase the quantity of sales (volume and money)
  • WinServ improves customer relations through proper resources at the right job


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Latest news



DocuPartner AB, in Stockholm, is a customer to WS Software AB since more then 7 year, have now upgraded their WinServ to latest version. DocuPartner is offering complete solutions within the document print management. In the beginning we used WinServ only for service agreement management and we have successively increased our use of WinServ. Today WinServ is central for alla our business, service, salesupport, ordermanagement. All our employee work in WinServ and all customer information is stored and then sent to our ERP system. Magnus Cramne Chief Financial Officer Read more about Docupartner www.docupartner.se
Larmcenter AB supplies security solutions for better protection against fire, theft and robbery. Larmcenter AB is certified by SBSC (Swedish fire and safety certification). Larmcenter AB offers everything from simple alarm system for homes to fully integrated security solutions for large businesses and shopping malls. Larmcenter AB is since 1992 members of the trade organization Swelarm. Larmcenter AB has used WinServ for their operations since 2003 and are documenting everything in WinServ. Larmcenter AB continuously find new useful features in the system. The technicians recieves their missions via mobile phones to speed up the billing procedures. Mattias Landström, MD
Varmt och Skönt AB specializes in the installation of air-source heat pumps and is the largest independent installation company of air-source heat pumps in Sweden. Varmt och Skönt AB works with most major retail stores - Bauhaus, K-Rauta, Home Appliances and a large number of independent stores. Varmt och Skönt AB use WinServ and related products since 2009 with great satisfaction. Customer Online Varmt och Skönt AB files their cases to WinServ Customer Online and can follow the cases step by step until completion. The end customer in turn receives information via mail, e-mail and text messages. Service Engineer Varmt och Skönt AB also uses WinServ Service Online for their technicians allowing them to receive service orders via their smart phones. Leif Johansson, Director of Sales
Canon is a the world leader in information and imaging. WinServ is used in Sweden and other countries as the main service management system. Already 1990, Canon installed the first version of WinServ and now more than 30 Canon Buisness Centers around the world use WinServ for billing of contracts and service order management.
Almroth Express & Åkeri AB has during more than 70 years performed a variety of transport tasks. Almrotn Express & Åkeri AB's ambition is to be the obvious choice within their business environment. By having satisfied clients and employees, Almroth Express & Carter AB has built up long-term relationships with their customers.. Almroth Express & Åkeri AB use WinServ to register the transport operations and to delegate work to the drivers. After completed work, the driver updates the times and miles, and the order gets transferred to Almroth Express & Åkeri AB's financial systems for billing.
Office management makes the life easier for your company and your employees by offering a complete solution for document management, telephony, visual communication, information technology, conference room equipment, voice management, beverage machines and office supplies. Things that most people need and should work with minimal effort. One of the most successful document management companies Office Managament AB uses WinServ as their service management system. The technicians uses mobiletelphones for their access to WinServ from the field.
Jede is one of the largest suppliers of complete coffee solutions. In Sweden, from Kiruna in the north to the south, spread out over 31 locations. Jede is one of the few providers nationwide. Jedes' headquarter is in Mariestad and they are a part of the Nestlé Group. Besides Jede - also Kaffeknappen, Nestlé Professional, and the Swedish "Glassbilen" is in the Nestlé Group. WinServ is used both in Sweden and in other countries. Jede uses WinServ both for goods and supplies and for management of service requests. Jedes' engineers receive their assignments in their iPhones. Tony Holmqvist - IT Manager