Support | WS Software

Support

Support

If you want support in any of our products in the WinServ family please contact us:

Telephone	+46 (8) 669 04 44
Fax	+46 (8) 84 30 79
E-mail	support@wssoftware.se

Remote support

Start remote support

Open times CET

Days 08:00 – 17:00 (Lunch 12:00 – 13:00)

Holidays

We have closed during the following days:

2017-01-01 Sunday	New Year’s Day
2017-01-06 Friday	Twelfth night
2017-04-14 Friday	Good Friday
2017-04-17 Monday	Eastern Monday
2017-05-01 Monday	Labor Day
2017-05-25 Thursday	Ascension Day
2017-06-06 Friday	National Day of Sweden
2017-12-25 Monday	Christmas Day
2017-12-26 Tuesday	Boxing Day

The day before holiday we close at 15:00 CET

Don´t forget that you can follow your case on our Customer Online

Latest news

We’re happy to announce that our newly released version of WinServ contains over 300 improvements. To access the new version, simply ask your company’s WinServ Administrator to run WinServ Update.

Evatic AS, a leading software vendor within Service Management, have acquired WS Software AB in Sweden, the owner of the WinServ service management software product.

Here is the measurement of the logo types that apply in WinServ.

Here comes a strong tip to you who delegate/dispatch service orders.

We are proud to announce that Kristoffer Ankarberg has joined the team at WS Software.

Happy Summer

Summer is here. Our opening hours are as usual, and you can reach our support throughout the summer. Phone: +46 8 669 04 44 E-mail: support@wssoftware.se We wish our present and future customers a nice summer!

Ask your Customer to signed the service order directly in the WinServ Service Online on site after your work is done and you can produce the invoice same day. That increase your cash-flow.

We want to remind you how important it is to continuously backup your WinServ database.

Canon is a the world leader in information and imaging. WinServ is used in Sweden and other countries as the main service management system. Already 1990, Canon installed the first version of WinServ and now more than 30 Canon Buisness Centers around the world use WinServ for billing of contracts and service order management.

Varmt och Skönt AB specializes in the installation of air-source heat pumps and is the largest independent installation company of air-source heat pumps in Sweden. Varmt och Skönt AB works with most major retail stores - Bauhaus, K-Rauta, Home Appliances and a large number of independent stores. Varmt och Skönt AB use WinServ and related products since 2009 with great satisfaction. Customer Online Varmt och Skönt AB files their cases to WinServ Customer Online and can follow the cases step by step until completion. The end customer in turn receives information via mail, e-mail and text messages. Service Engineer Varmt och Skönt AB also uses WinServ Service Online for their technicians allowing them to receive service orders via their smart phones. Leif Johansson, Director of Sales

DocuPartner AB, in Stockholm, is a customer to WS Software AB since more then 7 year, have now upgraded their WinServ to latest version. DocuPartner is offering complete solutions within the document print management. In the beginning we used WinServ only for service agreement management and we have successively increased our use of WinServ. Today WinServ is central for alla our business, service, salesupport, ordermanagement. All our employee work in WinServ and all customer information is stored and then sent to our ERP system. Magnus Cramne Chief Financial Officer Read more about Docupartner www.docupartner.se

Office management makes the life easier for your company and your employees by offering a complete solution for document management, telephony, visual communication, information technology, conference room equipment, voice management, beverage machines and office supplies. Things that most people need and should work with minimal effort. One of the most successful document management companies Office Managament AB uses WinServ as their service management system. The technicians uses mobiletelphones for their access to WinServ from the field.

Almroth Express & Åkeri AB has during more than 70 years performed a variety of transport tasks. Almrotn Express & Åkeri AB's ambition is to be the obvious choice within their business environment. By having satisfied clients and employees, Almroth Express & Carter AB has built up long-term relationships with their customers.. Almroth Express & Åkeri AB use WinServ to register the transport operations and to delegate work to the drivers. After completed work, the driver updates the times and miles, and the order gets transferred to Almroth Express & Åkeri AB's financial systems for billing.

Larmcenter AB supplies security solutions for better protection against fire, theft and robbery. Larmcenter AB is certified by SBSC (Swedish fire and safety certification). Larmcenter AB offers everything from simple alarm system for homes to fully integrated security solutions for large businesses and shopping malls. Larmcenter AB is since 1992 members of the trade organization Swelarm. Larmcenter AB has used WinServ for their operations since 2003 and are documenting everything in WinServ. Larmcenter AB continuously find new useful features in the system. The technicians recieves their missions via mobile phones to speed up the billing procedures. Mattias Landström, MD

Jede is one of the largest suppliers of complete coffee solutions. In Sweden, from Kiruna in the north to the south, spread out over 31 locations. Jede is one of the few providers nationwide. Jedes' headquarter is in Mariestad and they are a part of the Nestlé Group. Besides Jede - also Kaffeknappen, Nestlé Professional, and the Swedish "Glassbilen" is in the Nestlé Group. WinServ is used both in Sweden and in other countries. Jede uses WinServ both for goods and supplies and for management of service requests. Jedes' engineers receive their assignments in their iPhones. Tony Holmqvist - IT Manager